Qomo Interactive Whiteboard Guide de dépannage télécharger pdf (Page 4)

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b. First, check if the battery is there. Confirm that it is positioned in the compartment

correctly.

If the battery is in the compartment and positioned correctly, please charge the battery by

connecting it to your computer using the provided USB cable.

If connectivity problems persist and you possess more than one tablet, try to switch the dongle,

pen, tablet, battery, and pc to single out the faulty part.

Skipping:

If when operating the tablet, the mouse skips or if excess pressure is required while writing, then

this could be a pen battery problem. Try a new battery.

If the skipping is occurring in a vertical region on the tablet then this usually signals a faulty tablet

and will need to be serviced. Please contact your sales manager.

Macro keys:

If the Macro Keys are not working or the tips do not show when you hover over the keys using

your pen (tips appear on the top of your pc screen) then you will need to reinstall the Macro Key

Manager from the QOMO website (Software tab) making sure the driver matches the Operating

System.

If problems persist, please do not hesitate to contact QOMO HiteVision at support@qomo.com.

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Qomo Interactive Whiteboard Guide de dépannage Page 4